Shipping policy

Shipping Policy

Last Updated: June 2026

At Sneakertoon, we are committed to delivering your order safely and as quickly as possible throughout South Africa.

Shipping Options

Free Shipping

Free Economy Shipping on all orders over R1,000.
Estimated delivery time: 5–8 business days.

Standard Shipping

Flat rate: R100
Estimated delivery time: 3–5 business days

Order Processing

Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, processing and delivery times may be slightly longer.

Delivery Areas

We currently ship to addresses across South Africa. Delivery times may vary depending on your location and courier availability.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable) so you can monitor your delivery.

Incorrect Shipping Information

Please ensure your shipping details are accurate when placing an order. Sneakertoon is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delays

While we strive to meet the estimated delivery times, delays may occur due to weather conditions, courier issues, public holidays, or other circumstances beyond our control.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of receiving your order. We will work with the courier to resolve the issue as quickly as possible.